Take a look at customer care
1) Tech Support: "I need you to right-click on the Open Desktop." Customer: "Ok." Tech Support: "Did you get a pop-up menu?" Customer: "No." Tech Support: "Ok. Right click again. Do you see a pop-up menu?" Customer: "No." Tech Support: "Ok, sir. Can you tell me what you have done up until this point?" Customer: "Sure, you told me to write 'click' and I wrote 'click'." ---------------------------------------- 2) Customer: "I received the software update you sent, but I am still getting the same error message." Tech Support: "Did you install the update?" Customer: "No. Oh, am I supposed to install it to get it to work?" ---------------------------------------- 3) Customer: "I'm having trouble installing Microsoft Word." Tech Support: "Tell me what you've done." Customer: "I typed 'A: SETUP'." Tech Support: "Ma'